Privacy Policy
This statement was last updated on 10 June 2026
Commitment to Privacy
Hannah Hopkinson Family Mediation and The Resolution Suites respects your privacy and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Hannah Hopkinson is also bound by professional confidentiality obligations under the Family Law Act 1975 (Cth) and the Family Law (Family Dispute Resolution Practitioners) Regulations 2025.
Information Collected
The type of personal information I collect depends on the nature of my work with you. I collect, use, and hold personal information for the purpose of:
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engaging with you to provide information or services,
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conducting mediation or consultation sessions, and
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meeting my legal, ethical, and professional record-keeping obligations.
Personal information is usually collected directly from you through phone calls, emails, forms, or online booking systems. Information may include contact details, family details, and other information relevant to the mediation or consultation process. Because of the nature of this work, I may also receive information about other family members relevant to your matter.
Storage and Security
Personal information is stored in secure electronic systems with password protection and encryption where possible. Hard copy information (if held) is stored in a secure, locked location.
I take all reasonable steps to protect information from misuse, loss, or unauthorised access.
Electronic information may be stored using reputable cloud providers. Any third-party platforms used (such as Stripe for payments or Wix for website hosting) are subject to their own privacy and data security measures.
Payments
All payments are processed securely via Stripe using debit or credit cards. No financial information (such as bank account or card details) is stored by my practice.
Disclosure of Personal Information
Personal information is only disclosed:
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where required by law (for example, to prevent risk of harm),
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with your consent, or
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where disclosure is necessary for professional compliance.
I do not share personal information with direct marketing companies, credit reporting agencies, or overseas recipients.
Retention and Destruction
Records are kept for at least 24 months after a matter concludes, as required by law and professional standards. After this period, records are securely destroyed or permanently deleted.
Website and Cookies
My website may use standard cookies to improve site performance. Information collected through cookies is anonymous. Personal information such as your name and email is only collected via website forms with your consent.
Access and Corrections
You have the right to request access to personal information I hold about you, and to request corrections where necessary. Please contact me directly for assistance with any such request.
Questions or Complaints
If you have any questions, concerns, or complaints about how your personal information is handled, please contact:
Hannah Hopkinson
Email: hannah@theresoutionsuites.com.au
You can also find more information about privacy rights at the Office of the Australian Information Commissioner: www.oaic.gov.au.